What is a dark pattern?A dark pattern is a user interface carefully crafted to trick users into doing things they might not otherwise do, such as buying insurance with their purchase or signing up for recurring bills. Normally when you think of “bad design,” you think of the creator as being sloppy or lazy — but without ill intent. Dark patterns, on the other hand, are not mistakes. They're carefully crafted with a solid understanding of human psychology, and they do not have the user’s interests in mind.Harry Brignull is credited with coining the phrase 'dark p...
As part of the Library website redesign project, we are exploring the possibility of having a mobile app that can complement or enhance patron experience with our library. At the same time, we also see reports (see below) of how difficult it is to get users to download and use new apps. What are your thoughts on having an app for the library? Will you use one? What should it do at minimum for you to want to download and use it?Media analytics firm comScore recently
We have an (informal/not-so-strict) agile process in place right now in our design and development sprints. As we start on our Vialogues project, this is a good time to refine and define this process. The following articles might give us some ideas on this space and how we might be able to use them.Google's popular Product Design SprintFor starters, this is a detailed handbook of steps to work the six stages, according to Google, which are 'Understand', 'Define', 'Diverge', 'Decide', ...
As we start on our next project to redesign Vialogues, we are constantly looking for new ideas and technology that can be incorporated into it. Google just announced a new project where their computer vision algorithm is now able to search and recognize specific objects within a video! How are they doing this? Very simple answer is through computer vision, artificial intelligence and machine learning. 
Joann and I (in our little UX group of two) regularly employ several User Experience research methods to inform the design process. Nielsen Norman Group released their version of the different UX methods they use. These are broadly categorized into: Discover: The discovery stage is when you try to illuminate what you don’t know and better understand what people need. It’s especially important to do discovery activities before making a new product or feature, so you can find out whether it makes sense to do the project at all. Explore: Exploration methods are for understa...
You can lead a horse to water (but you can't make it drink the water!). Similarly, it is easy to create new learning technologies, but it is hard to make someone use it and learn from it. Google Design published an article on how they are trying to make learning easier by designing the product right and with the user in mind. How? 'Primer' is a new(ish) mobile app that helps people learn digital marketing concepts in five minutes or less.