This website uses cookies and similar technologies to understand visitors' experiences. By continuing to use this website, you accept our use of cookies and similar technologies,Terms of Use, and Privacy Policy.

All Comments
Besides IDEO model, the following are some eminent methods used to conduct effective group work: 1. Steps in conducting an Action Research study: Identify a problem area Establish a group for inquiry Expand and refine problem definition Locate resources to help address the problem Identify the information needed Implement based on the data collection Analyze the data Develop a plan for action Implement the plan and reflect 2. Seven steps of After Action Research: Introduction and ground rules What was the intent? What happened? What can we learn? What do we do now? Take action Tell someone else Critical elements in After Action Research: Fix performance not blame Do not grade the success or failure Apply lessons learned as you continue to act Adapt and respond in new ways Improve future performance by learning from current action 3. Problem-based Learning 4. Design Research   The following techniques are used frequently in various group problem-solving processes: 1) The Learning Window: What do we know -- what we know and why we know it What do we think we know -- what we think we know & what we need to discover in order to know it What do we know we don’t know What do we not know that we don’t know -- We must be open to what I do not expect 2) Lef-hand column:  3) S.W.O.T. analysis — A SWOT analysis is used to discuss Strengths, Weaknesses, Opportunities, and Threats ( Three conditions for a true dialogue and effective collaboration: 1. all participants must treat one another as equals 2. basic assumptions must be suspended 3. the dialogue must be facilitated (Bohm, D. (1996). On dialogue. London: Routledge.) Lin
 Lin Lin14 years ago
Jeff's blog reminds me of an article Gary sent out to everyone a few months ago. It was titled, "The Quest for Customer Focus." What I appreciate about the article and Jeff's blog is that both pieces recognize the significance of identifying services that clients deem valuable. One of the examples in the article talks about how a bank (Royal Bank of Canda) made all these changes because they thought it would make banking more convenient for customers (individuals, institutions). And the changes did make the bank more covenient. However, a survey revealed that customers did not choose a bank on the basis of convenience. Instead, customers wanted a bank "that demonstrably cared about them, valued their business, and recognized them as the same individuals no matter what part ofthe bank they did business with" (p. 94). I share this example to highlight the significance of two things: 1) data-driven change and 2) leadership-driven innovation. Starbucks can offer everyone who is skipped in line a free latte. But if there is no data that says this practice prevents customers like Jeff from going to Wal-Mart, Starbucks might want to think of another policy (e.g. 1 dollar off your next Starbucks purchase). I think all of the changes we are making to the Library Services (i.e. adding new services, modifying current services) will be incredibly valuable to the TC community and beyond. At the very least, we will facilitate people's work. And this might be all that people want from a Library. But I think an equally important task is developing an array services that people have not yet conceptualized that support their work in the field of education.
 hsc14 years ago