Seabourn offers passengers a luxury dining experience and counts on their waiters to learn the layout of the dining room in order to deliver food quickly and correctly. However, since table staff can only enter the dining room after hours, they have limited time to memorize table locations. On average, it takes three months for waiters to master the layout of Seabourn’s large dining room.
Recently, Seaborne staff sought a virtual solution to their employee training difficulties. They partnered with Pixvana to create a virtual reality (VR) rendering of their ship’s restaurant, complete with table numbers. Waiters can now virtually walk through the dining room at any time. Since implementing the VR, waiters’ retention of the restaurant’s layout has improved by 22%.
What other workplaces could benefit from VR-based employee training? Add your voice to the discussion on Vialogues.
Excerpts from the discussion:
@00:25 Anna Curry: VR mimics real life situations much better. A floorplan doesn't give you as good of a sense of the spacing and how things are set up visually.
@01:12 RuthS: VR training like this is obviously going to be an expensive pursuit for a business. I'm not sure that the cost is worth the preparation waiters would get, especially when they can learn the layout from walking around the space physically, even if they do so on the spot.