Patron Experience Tips - Peaks and Departures
Dave Rothschild offers two tips to improve the customer experience
in a piece discussing the importance of peak experiences and concluding experiences. It turns out that these are the experiences that customers remember long after their visit.
The implications for all of our library services, in the building and online, are important for us to consider. How can we improve the peak and final parts of the patron experience?
Take a look at the new Amazon Go experience in the clip below and think about how this approach could be used in the library.