Visualizing "Oops"

Submitted by Janice Joo on Wed, 06/13/2012 - 4:09pm.
Janice Joo's picture

How many of us have high expectations for the web? Click on a page and expect it to load in an instant. 8 seconds max. Watch the graphics load and expect nothing of pixelated quality. Open the site on a mobile device and anticipate the responsive mobile version... Name the qualm; someone's been a critic.

With the rise of startups and new web services and products, the web is full of beautiful landing pages... subtle gradients, CSS ribbons, cute 3D mascots... Basic web branding standards are certainly met or exceeded. Everything looks reliable... and then you click on a page that leads to... nowhere!

"404 Not Found... The requested URL was not found on this server."

All of a sudden, all faith is lost. We grimace, then curse, "This startup is sure to fail!" Or maybe some of us are more forgiving and understand that startups are still in the process of putting things together.

In any case... how would your gut response change if you saw something like this instead:




[Source]

NLT needs a 404 Error page!

In my opinion, humor melts the expectations of users. The web is generally a stark place. (Note: The fact that rounded corners is still not a standard CSS3 element in Internet Explorer indicates that the web is still pretty rigid.) Thus a little product of human expression may be just what we need to *connect* with our readers (even before they are official readers).

What say you? Anyone have any "inside jokes" in education that also mean "Oops"? Ideas will be sent along to Daniel Um and the design team as inspiration...



Josh Lopez's picture
Josh Lopez Says:
Fri, 06/15/2012 - 9:52am

Looks like I'm too late here, but I added a comment to the new discussion.


Kate Meersschaert's picture
Kate Meersschaert Says:
Thu, 06/14/2012 - 5:57pm

Janice, I so agree and am fascinated by the messages the "behind-the-curtain" experience creates for users! Here is a great ex: of a recent neg. exp. trying to sign-up for Learni.st. Also, here is a recent gem of "error!" I laughed & "awwed" instead of getting red-under-the-collar!


Laura Costello's picture
Laura Costello Says:
Wed, 06/13/2012 - 5:47pm
Megha Agarwala's picture
Megha Agarwala Says:
Wed, 06/13/2012 - 5:53pm

LOL.. groovy !


Janice Joo's picture
Janice Joo Says:
Wed, 06/13/2012 - 5:50pm

LOL!!!!!!!! Totally laughed out loud... good thing the lab is slightly empty hahaha


Rebecca Hyams's picture
Rebecca Hyams Says:
Wed, 06/13/2012 - 5:32pm

I totally agree. I spent a lot of time encountering 404s yesterday, and the worst of them were the generic 404 pages, followed by the in-context (but still generic) ones (done in the same style as the main page, but with the content replaced by a 404 message). It's much harder to get frustrated by a 404 page (or any other error page) when it's amusing, provided it doesn't happen too often. (I'm finding that with Pocket Knowledge right now, I enjoyed the error message the first few times, but now not so much.)


Joann Agnitti's picture
Joann Agnitti Says:
Wed, 06/13/2012 - 5:12pm

Ah! Pranav and I were discussing the same thing for Vialogues. We wanted to spruce up our 404, 500, and 403 error pages! It says a lot about a company when they can show their personality off in a normally dull situation.

Maybe we can make EdLab-wide errors for our pages, so that all of our products can share the same fun persona? Daniel and Aimee-- we have projects for you!