As a follow-up to this blog post by Gary, I thought I would share some (relatively) recent research on best practices for sending newsletters and email-based marketing campaigns. I will continue to share research as I dig-it-up for the team to explore. This is by no means a definitive word on newsletter or email marketing behavior and instead, a way to collect and collectively think about prevailing thoughts on best practices as we refine our own approach.
Just Say NO to Personalization
For example, apparently, personalization is less cool and more creepy (original post):
A significant element of email marketing is relationship. Does a recipient trust you? Does a recipient even know who you are? When an email jumps the gun by forcing familiarity too soon, the personalization comes across as skeevy. Intimacy is earned in real life, and it would appear to be the same way with email.