Brian and I have recently returned from the fabled city of San Francisco where we attended the Service Experience Conference.
I tried to take copious notes throughout each of the talks but the emcee, Jamin Hegeman (design director of Adaptive Path, the company sponsoring the event), mercifully summarized each one for us — in one line! — at the end of the conference.
I’ll add those summaries here with some personal commentary, but that wasn’t even the most interesting part of my experience there. Stay with me for Part III (or just jump to it. Otherwise it’s going to be a while until you get there).